Public transportation is our business. Rider satisfaction is our mission.
We promise to provide you with the highest level of customer service everyday—at every stop and on every bus you ride with us.
Contact us anytime, for any reason. We look forward to hearing from you.
Contact Us Online
Contact Us By Phone
Customer Care Experts are here to help you with your transit travel needs. Friendly staff is available Monday - Friday from 7:30 am - 5:30 pm. The call center is closed on holidays.
Contact Us By Mail
Attn: Customer Care
2000 S May
Oklahoma City, OK 73108
You may still have a few questions about using public transit. Review the How To Ride instructions, or browse the FAQ area in our Service Center. If you still don't find what you're looking for, just ask!
When do the buses run?
Bus service operates Monday - Friday from around 4:30 am - 7:30 pm. Nightshift service operates Monday - Friday from 7 pm - midnight on a limited number of routes. Reduced service is available on Saturdays from about 6:30 am - 6:30 pm. Route start times differ slightly.
What's the holiday schedule?
Bus service does not operate on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. The same also applies for the Downtown Discovery service.
EMBARK Connect is a convenient tool for staying in touch while you're on the go.
Available 24-hours a day, 7 days a week, from anywhere; you will be able to quickly submit requests, report issues such as bus shelter graffiti, service issues, or ask a question.
Users can simply open the App, select an issue, take a picture, and tap submit – the app knows the exact location and sends the issue directly to EMBARK staff. You will also be able to track the status of your requests through your mobile device.